One Support Path for Your Building Technology.

Whether the issue is WiFi, access control, cameras, IoT, AV, sensors, TV service, or resident connectivity, Synergy Fiber gives properties and residents a clear place to get help — 24/7.

Open a Support Ticket Find My Property Property Support

Choose the right support path

Start with the option that best matches your situation. Each path has its own focused resources.

Property support

Get building-technology support for onsite teams, regional managers, and property operations.

Managed WiFi & networkAccess controlSecurity & escalations

Go to property support

Training videos

Browse short how-to videos and walkthroughs for Synergy-supported systems.

Account setupDevice & connectivityFeature walkthroughs

Go to training videos

Open a ticket

Contact support now by ticket, phone, text, or email depending on urgency.

Service requestsTroubleshootingUrgent contact options

Go to open a ticket

Find my property

Access your building's property-specific login details, TV guide, and support resources.

Building-specific linksLogin & TV guideResident setup

Go to find my property

Support desk topics

Quick links for billing, mail, site surveys, remote sessions, and fax.

Accounting Mail settings NetSpot Remote support Fax portal

Download Our App

Manage your Synergy Fiber services from your phone.

Get it on Google Play Download on the App Store

Need Support Now?

Our White Glove Resident Experience is available 24/7 to help properties and residents resolve supported technology issues.

Open a Support Ticket Find My Property Property Support Training Videos

Need direct contact options? Visit Open a Ticket.