FAQ
Quick answers about Synergy Fiber services, resident support, property technology, billing, training, and how to get help.
These answers are written to be clear, direct, and useful for both property teams and residents.
Synergy Fiber is a single IT partner for building technology in student housing and multifamily properties. Founded in Ann Arbor, Michigan in 1998, we design, install, and support managed WiFi, access control, security cameras, IoT, and low-voltage infrastructure, backed by 24/7 support.
Synergy Fiber provides managed WiFi, access control, security cameras, intercom systems, smart IoT sensors, AV and TV, low-voltage infrastructure, and 24/7 resident and property support under one accountable partner.
Instead of coordinating separate companies for internet, WiFi, access control, cameras, and support, properties work with one partner who owns the building technology stack end to end: one contract, one support path, and one accountable team.
Synergy Fiber serves student housing, multifamily communities, brownfield retrofits, and greenfield new construction across the United States.
Use the Schedule a Review booking link or the contact page to set up a call with the Synergy Fiber sales team. A review can help identify building technology gaps, operational friction, and opportunities to simplify support.
Residents can open a support ticket online, or call or text the Synergy Fiber support team. Support is available 24/7 for resident-impacting internet and property technology issues.
Use Find My Property to search for your community and see its network type, WiFi connection steps, and property-specific FAQ.
Yes. The Synergy Fiber training library includes walkthrough videos for property managers covering the support team, SALTO access control, DPSK WiFi, and related building technology workflows.
You can pay bills through Synergy Fiber's secure online payment portal and order accessories such as fobs, key cards, cables, and equipment from the online shop.
Synergy Fiber is headquartered at 3131 S. State Street, Suite 306, Ann Arbor, MI 48108, and serves properties nationwide.