Property Support

Dedicated building technology support for onsite teams, regional managers, and property staff.

What Synergy Support Covers

Our White Glove Resident Experience helps with the systems Synergy Fiber installs, manages, and supports.

Resident connectivity, coverage, onboarding, and troubleshooting.

Property network performance, equipment, and service coordination.

Credential support, lock issues, entry access, and system troubleshooting.

Camera access, footage visibility, device status, and service requests.

Entry communication, guest access, vendor access, and resident experience.

Thermostats, leak sensors, device alerts, and connected system support.

Amenity space technology, TV service, and troubleshooting.

Resident-impacting issues that need clear ownership and follow-through.

Submit a request and our support team will route it quickly.